Support

Need help with Prod.AI? Use this page for account access support, technical issues, and product feedback. We’ll route your message to the right team.

Contact support

Use the form below for account access help, issue reporting, or feature requests.

Response times

We prioritise account access and production-critical issues first.

  • Account access support: Target response within 1 working day.
  • Technical support: Target response within 2 working days.
  • Feature requests: Reviewed and routed to product planning.

You can also email us directly at support@prodai.co.uk.

Account help: email support@prodai.co.uk or use the support form.

Need guided setup? Use the support form and we’ll help route your request.

FAQ

Quick answers to common questions.

Access

How do I access Prod.AI?

Create an account on the web, then install Prod.AI on your device.

Download on the App StoreAndroid closed test

Need help getting started? Use the support form below.

Issues

What should I include in an issue report?

Share what you expected, what happened, steps to reproduce, and your device type. Screenshots are helpful when available.

Product

Can I request features?

Yes. Send feature requests through the support form. We review requests regularly and prioritise by production impact and workflow value.